FAQ
1. I AM A NEW CLIENT, HOW DO MEAL PACKAGES WORK?
First off, Welcome to Healthy Warrior we are so glad to have you! Here is the low down...Our weeks run Monday through Friday. Our cut off for new orders is Friday at 8:00pm to make it for the week that follows. If you do not make the cut off don't worry, your order will be set to start the week after. Whether you choose pickup or delivery you will have drops sent out 3x a week. Pickup is available at your location of choice as soon as they open Monday Wednesday and Friday. Delivery is late in the evening Sunday Tuesday and Thursday nights. You do not need to wait up for us. We will set up your order with icepacks and rental cooler for the time of your stay with us. Reminder this is a subscription. Your order will continue to renew unless paused or cancelled by the Friday 8:00pm cut off.
2. I PLACED MY ORDER NOW WHAT?
First check your email for your welcome letter and receipt of purchase. This answers a lot of our first-time client questions. If you can't see your letter, please check your spam folder. Also please review the FAQ page it will guide you as well.
3. I ORDERED FOOD TODAY, WHEN WILL IT SHOW UP OR BE READY FOR PICK UP?
If you have made the Friday 8:00pm cut off your order will begin the following week! If you missed it we will push your order for the week after. ALL orders run Monday-through Friday regardless of purchase day. Your food will be delivered to your home or available for pickup based on what you chose at checkout. If you are unsure of what you chose please check your receipt, it will specify pick up or delivery as well as the pickup location you chose.
4. I'M GOING ON VACATION, HOW DO I PAUSE, CANCEL AND EVENTUALLY RESTART MY ORDER?
Please log in to the site and go to the main menu. It will have a section that says manage subscription. Please click here and follow the instructions to request a pause or cancel. We will be notified and adjust within 48hours. Please keep in mind we do not pause or cancel midweek. Any schedule changed will be applied to the following week. If you need to un-pause your order please do so by the Friday before you plan to return. This will help us prepare to have your food on time. Please add the dates you plan to be paused so we can keep track as well. We will restart your order based on the dates we receive.
5. I LOVE MY FOOD BUT I NEED TO CHANGE MY PACKAGE. WHAT DO I DO?
Please log in to the site and review your account information page. At the bottom you will see options to change/add/pause or cancel your existing order. Please click here and choose the options that best suits your needs. You can order a new package at any time. We will not swap orders out. You will be fed through the current week and then be switched the following week.
6. I CHOSE TO PICK UP, WHAT TIME WILL MY FOOD BE READY?
Your meals are ready as soon as your pickup location is open. You can stop in at any time that is convenient for you. Please note if you have SOLVANG as your pickup location your order will be available after 10AM Monday Wednesday and Friday.
The Base
116 Anacapa St. Santa Barbara (funk zone)
7:00 AM - 5:00 PM
www.thebasesantabarbara.com
The Lab
121 Gray Ave #100, Santa Barbara
8:00 AM - 6:00 PM
www.thelabsb.com
Nutrishop
3905 State St. Santa Barbara (upper State)
10:00 AM - 8:00 PM
www.facebook.com/NutrishopSantaBarbra
Allegiant Fitness
320 Alisal Rd #402 Solvang
10:00 AM - 8:00 PM
www.facebook.com/NutrishopSantaBarbra
7. WHAT DO I DO WITH MY BAGS AND CONTAINERS?
HW has switched to all recyclable and compostable products. You can compost all boxes lids and green bags. If a black insulated bag is sent out it needs to be returned. All coolers are rented for the duration of your stay with us. Icepacks can be left in the coolers; we will remove and replenish at each drop.
8. PLACING AN ORDER AND I DON'T SEE A MENU OPTION, WHERE IS IT?
HW is different from the average meal prep program. We source local organic nutritious products to serve you weekly. Most importantly we stay seasonal. This means our menu changes weekly and is the chef's choice. Each week you can login to the site and check the main menu page. There is a tab at the top that says current menu. This tab will change throughout the week please check in regularly. Also remember your profile is extremely important for us. We need as much detail as possible so we can feed you the things you need and love! Don't be shy, please spill all the dietary beans!
9. MY MEALS ARE NOT AT MY DOOR. WHAT HAPPENED?
If your delivery was unsuccessful this means our driver had an issue with the drop. Issues can vary. Oftentimes they are from coolers not being left out, gate codes not being sent, or in some cases construction in your neighborhood. Nutrishop is our main pickup location when these issues occur. Please reach out to us to with question via email at healthywarriorhelpdesk@gmail.com or text at or (805) 881-1681.
Nutrishop: 3905 State Street #1 - Open 10am-8pm
10. DOES HW DELIVER TO ME?
Healthy Warrior does home delivery from Goleta to Carpinteria. We offer pick up from Santa Barbara to Santa Ynez Valley. If you choose delivery and you are outside our delivery zone your order will be brought to Nutrishop.
Nutrishop: 3905 State Street #1 - Open 10am-8pm
11. I FORGOT MY PASSWORD?
From the main menu hit login. From there you can click the "Forgot your Username or Password?" link to reset your password.
12. I have specific dietary needs, will this service work for me?
You can indicate your personal dietary needs at any time. We can make adjustments to our menu to accommodate your dietary needs
12. I DON'T SEE MY QUESTION!
First off, Welcome to Healthy Warrior we are so glad to have you! Here is the low down...Our weeks run Monday through Friday. Our cut off for new orders is Friday at 8:00pm to make it for the week that follows. If you do not make the cut off don't worry, your order will be set to start the week after. Whether you choose pickup or delivery you will have drops sent out 3x a week. Pickup is available at your location of choice as soon as they open Monday Wednesday and Friday. Delivery is late in the evening Sunday Tuesday and Thursday nights. You do not need to wait up for us. We will set up your order with icepacks and rental cooler for the time of your stay with us. Reminder this is a subscription. Your order will continue to renew unless paused or cancelled by the Friday 8:00pm cut off.
2. I PLACED MY ORDER NOW WHAT?
First check your email for your welcome letter and receipt of purchase. This answers a lot of our first-time client questions. If you can't see your letter, please check your spam folder. Also please review the FAQ page it will guide you as well.
3. I ORDERED FOOD TODAY, WHEN WILL IT SHOW UP OR BE READY FOR PICK UP?
If you have made the Friday 8:00pm cut off your order will begin the following week! If you missed it we will push your order for the week after. ALL orders run Monday-through Friday regardless of purchase day. Your food will be delivered to your home or available for pickup based on what you chose at checkout. If you are unsure of what you chose please check your receipt, it will specify pick up or delivery as well as the pickup location you chose.
4. I'M GOING ON VACATION, HOW DO I PAUSE, CANCEL AND EVENTUALLY RESTART MY ORDER?
Please log in to the site and go to the main menu. It will have a section that says manage subscription. Please click here and follow the instructions to request a pause or cancel. We will be notified and adjust within 48hours. Please keep in mind we do not pause or cancel midweek. Any schedule changed will be applied to the following week. If you need to un-pause your order please do so by the Friday before you plan to return. This will help us prepare to have your food on time. Please add the dates you plan to be paused so we can keep track as well. We will restart your order based on the dates we receive.
5. I LOVE MY FOOD BUT I NEED TO CHANGE MY PACKAGE. WHAT DO I DO?
Please log in to the site and review your account information page. At the bottom you will see options to change/add/pause or cancel your existing order. Please click here and choose the options that best suits your needs. You can order a new package at any time. We will not swap orders out. You will be fed through the current week and then be switched the following week.
6. I CHOSE TO PICK UP, WHAT TIME WILL MY FOOD BE READY?
Your meals are ready as soon as your pickup location is open. You can stop in at any time that is convenient for you. Please note if you have SOLVANG as your pickup location your order will be available after 10AM Monday Wednesday and Friday.
The Base
116 Anacapa St. Santa Barbara (funk zone)
7:00 AM - 5:00 PM
www.thebasesantabarbara.com
The Lab
121 Gray Ave #100, Santa Barbara
8:00 AM - 6:00 PM
www.thelabsb.com
Nutrishop
3905 State St. Santa Barbara (upper State)
10:00 AM - 8:00 PM
www.facebook.com/NutrishopSantaBarbra
Allegiant Fitness
320 Alisal Rd #402 Solvang
10:00 AM - 8:00 PM
www.facebook.com/NutrishopSantaBarbra
7. WHAT DO I DO WITH MY BAGS AND CONTAINERS?
HW has switched to all recyclable and compostable products. You can compost all boxes lids and green bags. If a black insulated bag is sent out it needs to be returned. All coolers are rented for the duration of your stay with us. Icepacks can be left in the coolers; we will remove and replenish at each drop.
8. PLACING AN ORDER AND I DON'T SEE A MENU OPTION, WHERE IS IT?
HW is different from the average meal prep program. We source local organic nutritious products to serve you weekly. Most importantly we stay seasonal. This means our menu changes weekly and is the chef's choice. Each week you can login to the site and check the main menu page. There is a tab at the top that says current menu. This tab will change throughout the week please check in regularly. Also remember your profile is extremely important for us. We need as much detail as possible so we can feed you the things you need and love! Don't be shy, please spill all the dietary beans!
9. MY MEALS ARE NOT AT MY DOOR. WHAT HAPPENED?
If your delivery was unsuccessful this means our driver had an issue with the drop. Issues can vary. Oftentimes they are from coolers not being left out, gate codes not being sent, or in some cases construction in your neighborhood. Nutrishop is our main pickup location when these issues occur. Please reach out to us to with question via email at healthywarriorhelpdesk@gmail.com or text at or (805) 881-1681.
Nutrishop: 3905 State Street #1 - Open 10am-8pm
10. DOES HW DELIVER TO ME?
Healthy Warrior does home delivery from Goleta to Carpinteria. We offer pick up from Santa Barbara to Santa Ynez Valley. If you choose delivery and you are outside our delivery zone your order will be brought to Nutrishop.
Nutrishop: 3905 State Street #1 - Open 10am-8pm
11. I FORGOT MY PASSWORD?
From the main menu hit login. From there you can click the "Forgot your Username or Password?" link to reset your password.
12. I have specific dietary needs, will this service work for me?
You can indicate your personal dietary needs at any time. We can make adjustments to our menu to accommodate your dietary needs
12. I DON'T SEE MY QUESTION!
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