FAQ
FAQ
1. I AM A NEW CLIENT, HOW DO MEAL PACKAGES WORK?
Welcome to Healthy Warrior! We are so glad to have you! Your subscription will include five days of meals for the week, Monday through Friday. All meal plans purchased between Saturday-Friday of the current week will begin on the following Monday. Our cutoff for new orders is Friday night, so orders placed after this day will be set to begin after one week. Our team will be reaching out to you with a welcome message confirming your start date!
Whether you choose pickup or delivery, you will have meals prepared and sent out to you twice a week. Pickups will be available at your chosen location as soon as they are open on Mondays and Wednesdays. Please remember to pick up your meals on both pickup days! Deliveries are sent out late in the evening on Sunday and Tuesday nights. We will set up your order with a rental cooler and icepacks, so that meals can be brought inside in the mornings, and you do not need to wait up for your delivery to arrive.
Reminder that Healthy Warrior is a subscription-based service, and your order will continue to renew unless paused or cancelled by our Friday cutoff.
2. I PLACED MY ORDER, NOW WHAT?
First, check your email for your welcome letter and receipt of purchase. This answers a lot of our first-time client questions. If you can't see your letter, please check your spam folder. You will also receive a welcome text message with additional information before your subscription begins. Also, please review this FAQ page to find more details about your subscription and meals.
3. I ORDERED FOOD TODAY, WHEN WILL IT SHOW UP OR BE READY FOR PICK UP?
If you've placed your order during the week (by 8:00pm Friday), your order will begin next week! If you place your order on a Saturday or Sunday, your subscription will begin in one week. All orders include five days of meals (Mon.-Fri.) and start on Monday, regardless of purchase day. Your food will be delivered to your home or available for pickup based on your selection at checkout. If you are unsure of your pickup location or delivery option, please check your receipt, it will specify pick up or delivery as well as your chosen pickup location.
4. I'M GOING ON VACATION, HOW DO I PAUSE, CANCEL OR EVENTUALLY RESTART MY ORDER?
Please log in to your account on our site and view the main menu on your Personal Profile. Scroll down to find "Edit Subscription Settings". Here you can select "Pause Subscription" and follow the directions on the next page to pause your subscription for a week or more. We will set your order to restart based on the dates we receive. Once your pause request is submitted, we will be notified and adjust your schedule within 48 hours. You can also text schedule updates to (805) 708-8553. Please keep in mind we do not pause or cancel subscriptions midweek. Any schedule changes will be applied to the following week. If you would like to resume your order, please select "Resume Subscription" and submit your desired restart date. Please be aware that all schedule changes must be submitted by the Friday before the you pause, cancel or resume your subscription. This will help us to prepare for the week ahead.
5. I LOVE MY FOOD BUT I NEED TO CHANGE MY PACKAGE. WHAT DO I DO?
Please log in to the site and review your account information page. At the bottom you will see options to change/add/pause or cancel your existing order. Please click the link and select the options that best suits your needs. To add additional meal plans to your existing subscription, you can place a new order anytime. We will not change orders mid-week. You will be fed your existing subscription through the current week, and updates will go into effect the following week.
6. I CHOSE TO PICK UP, WHAT TIME WILL MY FOOD BE READY?
Meals are available in the morning during your pickup location's listed hours on Mondays and Wednesdays. Please be sure to pick up meals on both days. You can stop in to pick up your meals at any time that is convenient for you. Meals are refrigerated on site and will be labeled with your name. Please note if you have SOLVANG as your pickup location your order will be available after 9AM on Monday and Wednesday.
The Base
116 Anacapa St. Santa Barbara (funk zone)
7:00 AM - 6:30 PM
www.thebasesantabarbara.com
The Lab
121 Gray Ave #100, Santa Barbara
8:00 AM - 6:00 PM
www.thelabsb.com
Nutrishop
3905 State St. Santa Barbara (Upper State)
10:00 AM - 8:00 PM
www.facebook.com/NutrishopSantaBarbra
Allegiant Jiu-Jitsu
320 Alisal Rd #402 Solvang
5:00 AM - 8:00 PM
www.allegiantjiujitsu.com
7. WHAT DO I DO WITH MY BAGS AND CONTAINERS?
HW has switched to all reusable, recyclable and compostable products. Boxes, lids and green bags are all compostable.
Please return any insulated bags delivered to you with your home delivery. All coolers are rented for the duration of your stay with us. Please do not dispose of icepacks. Icepacks can be left in the coolers; we will remove and replenish at each drop.
8. I'M PLACING AN ORDER AND I DON'T SEE A MENU OPTION, WHERE IS IT?
Healthy Warrior is different from the average meal prep program. Our menu is chef's choice, with new menu items picked every week. We source local, organic and nutritious products to serve you weekly. Most importantly we stay seasonal. This means our menu changes weekly according to what is available and in season. Each week you can visit our site and check out the Current Menu page. This will be updated throughout the week, so please check in regularly. Also, remember your profile is extremely important for us. We need as much detail as possible so we can feed you the things you need and love! Don't be shy, please spill all the dietary beans!
9. MY MEALS ARE NOT AT MY DOOR. WHAT HAPPENED?
If your delivery was unsuccessful this means our driver was unable to deliver your meals to your address. Reasons for this can vary but can include insufficient delivery information (missing gate codes, apartment numbers, etc.), or construction or weather blocking access to your home. In the event that we are unable to deliver your meals, they will be made available for pickup at Nutrishop. Please reach out to us to with questions about your missing order via email at healthywarriorhelpdesk@gmail.com or text at or (805) 881-1681.
Nutrishop: 3905 State Street #1 - Open 10am-8pm
10. DOES HW DELIVER TO ME?
Healthy Warrior does home delivery from Goleta to Carpinteria. We offer pick up from Santa Barbara to Santa Ynez Valley. If you choose delivery and you are outside our delivery zone, your order will be brought to Nutrishop.
Nutrishop: 3905 State Street #1 - Open 10am-8pm
11. I FORGOT MY PASSWORD?
From the main menu hit login. From there you can click the "Forgot your Username or Password?" link to reset your password.
12. I HAVE SPECIFIC DIETARY NEEDS, WILL THIS SERVICE WORK FOR ME?
You can indicate your personal dietary needs at any time. We can make adjustments to our menu to accommodate a wide range of dietary needs including but not limited to: pescatarian, vegetarian, vegan, low-carb, keto-friendly, allergy-friendly, gluten-free, and dairy-free diets. Please reach out to our team with questions about specific dietary needs if you are unsure if we can accommodate your requests. We are happy to work with you to the best of our ability!
**Please note that ingredients are prepared in large batches, and for this reason, we are unable to alter our cooking and preparation methods for individual meals. We cannot change the types of oils or seasonings used for cooking on an individual basis.
15. WHY HAS MY SUBSCRIPTION PRICE CHANGED?
In order to keep our food costs in line with market prices to the best of our ability, Healthy Warrior has a small price adjustment twice a year. Our adjustments are at the top of the New Year and again in the middle of the year.
Since our business is subscription-based, we have built in this adjustment twice a year to help us flow with the ever-changing market prices. Unfortunately, we cannot update subscription prices weekly based on the market fluctuations like a grocery store or restaurant would. However, these small shifts annually help us maintain food costs so we can continue doing what we love and providing this service for our community.
. I DON'T SEE MY QUESTION!
Welcome to Healthy Warrior! We are so glad to have you! Your subscription will include five days of meals for the week, Monday through Friday. All meal plans purchased between Saturday-Friday of the current week will begin on the following Monday. Our cutoff for new orders is Friday night, so orders placed after this day will be set to begin after one week. Our team will be reaching out to you with a welcome message confirming your start date!
Whether you choose pickup or delivery, you will have meals prepared and sent out to you twice a week. Pickups will be available at your chosen location as soon as they are open on Mondays and Wednesdays. Please remember to pick up your meals on both pickup days! Deliveries are sent out late in the evening on Sunday and Tuesday nights. We will set up your order with a rental cooler and icepacks, so that meals can be brought inside in the mornings, and you do not need to wait up for your delivery to arrive.
Reminder that Healthy Warrior is a subscription-based service, and your order will continue to renew unless paused or cancelled by our Friday cutoff.
2. I PLACED MY ORDER, NOW WHAT?
First, check your email for your welcome letter and receipt of purchase. This answers a lot of our first-time client questions. If you can't see your letter, please check your spam folder. You will also receive a welcome text message with additional information before your subscription begins. Also, please review this FAQ page to find more details about your subscription and meals.
3. I ORDERED FOOD TODAY, WHEN WILL IT SHOW UP OR BE READY FOR PICK UP?
If you've placed your order during the week (by 8:00pm Friday), your order will begin next week! If you place your order on a Saturday or Sunday, your subscription will begin in one week. All orders include five days of meals (Mon.-Fri.) and start on Monday, regardless of purchase day. Your food will be delivered to your home or available for pickup based on your selection at checkout. If you are unsure of your pickup location or delivery option, please check your receipt, it will specify pick up or delivery as well as your chosen pickup location.
4. I'M GOING ON VACATION, HOW DO I PAUSE, CANCEL OR EVENTUALLY RESTART MY ORDER?
Please log in to your account on our site and view the main menu on your Personal Profile. Scroll down to find "Edit Subscription Settings". Here you can select "Pause Subscription" and follow the directions on the next page to pause your subscription for a week or more. We will set your order to restart based on the dates we receive. Once your pause request is submitted, we will be notified and adjust your schedule within 48 hours. You can also text schedule updates to (805) 708-8553. Please keep in mind we do not pause or cancel subscriptions midweek. Any schedule changes will be applied to the following week. If you would like to resume your order, please select "Resume Subscription" and submit your desired restart date. Please be aware that all schedule changes must be submitted by the Friday before the you pause, cancel or resume your subscription. This will help us to prepare for the week ahead.
5. I LOVE MY FOOD BUT I NEED TO CHANGE MY PACKAGE. WHAT DO I DO?
Please log in to the site and review your account information page. At the bottom you will see options to change/add/pause or cancel your existing order. Please click the link and select the options that best suits your needs. To add additional meal plans to your existing subscription, you can place a new order anytime. We will not change orders mid-week. You will be fed your existing subscription through the current week, and updates will go into effect the following week.
6. I CHOSE TO PICK UP, WHAT TIME WILL MY FOOD BE READY?
Meals are available in the morning during your pickup location's listed hours on Mondays and Wednesdays. Please be sure to pick up meals on both days. You can stop in to pick up your meals at any time that is convenient for you. Meals are refrigerated on site and will be labeled with your name. Please note if you have SOLVANG as your pickup location your order will be available after 9AM on Monday and Wednesday.
The Base
116 Anacapa St. Santa Barbara (funk zone)
7:00 AM - 6:30 PM
www.thebasesantabarbara.com
The Lab
121 Gray Ave #100, Santa Barbara
8:00 AM - 6:00 PM
www.thelabsb.com
Nutrishop
3905 State St. Santa Barbara (Upper State)
10:00 AM - 8:00 PM
www.facebook.com/NutrishopSantaBarbra
Allegiant Jiu-Jitsu
320 Alisal Rd #402 Solvang
5:00 AM - 8:00 PM
www.allegiantjiujitsu.com
7. WHAT DO I DO WITH MY BAGS AND CONTAINERS?
HW has switched to all reusable, recyclable and compostable products. Boxes, lids and green bags are all compostable.
Please return any insulated bags delivered to you with your home delivery. All coolers are rented for the duration of your stay with us. Please do not dispose of icepacks. Icepacks can be left in the coolers; we will remove and replenish at each drop.
8. I'M PLACING AN ORDER AND I DON'T SEE A MENU OPTION, WHERE IS IT?
Healthy Warrior is different from the average meal prep program. Our menu is chef's choice, with new menu items picked every week. We source local, organic and nutritious products to serve you weekly. Most importantly we stay seasonal. This means our menu changes weekly according to what is available and in season. Each week you can visit our site and check out the Current Menu page. This will be updated throughout the week, so please check in regularly. Also, remember your profile is extremely important for us. We need as much detail as possible so we can feed you the things you need and love! Don't be shy, please spill all the dietary beans!
9. MY MEALS ARE NOT AT MY DOOR. WHAT HAPPENED?
If your delivery was unsuccessful this means our driver was unable to deliver your meals to your address. Reasons for this can vary but can include insufficient delivery information (missing gate codes, apartment numbers, etc.), or construction or weather blocking access to your home. In the event that we are unable to deliver your meals, they will be made available for pickup at Nutrishop. Please reach out to us to with questions about your missing order via email at healthywarriorhelpdesk@gmail.com or text at or (805) 881-1681.
Nutrishop: 3905 State Street #1 - Open 10am-8pm
10. DOES HW DELIVER TO ME?
Healthy Warrior does home delivery from Goleta to Carpinteria. We offer pick up from Santa Barbara to Santa Ynez Valley. If you choose delivery and you are outside our delivery zone, your order will be brought to Nutrishop.
Nutrishop: 3905 State Street #1 - Open 10am-8pm
11. I FORGOT MY PASSWORD?
From the main menu hit login. From there you can click the "Forgot your Username or Password?" link to reset your password.
12. I HAVE SPECIFIC DIETARY NEEDS, WILL THIS SERVICE WORK FOR ME?
You can indicate your personal dietary needs at any time. We can make adjustments to our menu to accommodate a wide range of dietary needs including but not limited to: pescatarian, vegetarian, vegan, low-carb, keto-friendly, allergy-friendly, gluten-free, and dairy-free diets. Please reach out to our team with questions about specific dietary needs if you are unsure if we can accommodate your requests. We are happy to work with you to the best of our ability!
**Please note that ingredients are prepared in large batches, and for this reason, we are unable to alter our cooking and preparation methods for individual meals. We cannot change the types of oils or seasonings used for cooking on an individual basis.
15. WHY HAS MY SUBSCRIPTION PRICE CHANGED?
In order to keep our food costs in line with market prices to the best of our ability, Healthy Warrior has a small price adjustment twice a year. Our adjustments are at the top of the New Year and again in the middle of the year.
Since our business is subscription-based, we have built in this adjustment twice a year to help us flow with the ever-changing market prices. Unfortunately, we cannot update subscription prices weekly based on the market fluctuations like a grocery store or restaurant would. However, these small shifts annually help us maintain food costs so we can continue doing what we love and providing this service for our community.
. I DON'T SEE MY QUESTION!
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